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Request Items

How to request or place holds on items from our library catalogue and view, cancel or suspend holds.
Updated: 19/05/2020 3:32 p.m.

How to request items

You can request or place a hold on items by:

Telephone 09 430 4206

  • 9 am to 5 pm Monday to Friday

Using the Library Catalogue

Log In to My Account

Browse or search for an item in the library catalogue website or on the library catalogue computers at any of our libraries.

On the search results pages items that can be checked out will have a Place Hold button (1) that you can click to request the item.

Search results view in the Library catalalogue showing Place Hold button.

A window will open with a drop down list to select the Library branch where you wish to pick up the item:

Place Hold Library pickup selection window.

Please note

Until the branch libraries reopen following the COVID-19 lockdowns, the Pickup Library is set to Central only.

You will receive a notice by email or post when the hold is ready for you to pick up.

Holds are held for you for 10 days.

Please note

There is a charge of $1 for uncollected holds, so please log in to My Account to cancel an unwanted hold or contact us by phone or email.

Managing your Holds


Click on the My Account link in the top red banner to open your account details.

Click on the strong>Library Holds tab (1) to view all your requests. If you have holds ready to pick up a green alert icon will appear in the tab.Holds section in the Library Catalogue.

Any holds that are available for you to pickup will also appear at the top of the list with the alert icon (2).

You can click on the title or image of any item to view its detail page.

From this section, you can also cancel a hold, edit a hold's pickup location (Library) or suspend a hold.

Select the items you want, or select them all, by using the Select All check box (3) and then click one of these buttons (4):

  • Cancel Hold(s): After you click this button, a window will open to confirm the cancellation. Click Yes to cancel the hold or No to go back.
  • Edit Pickup Location(s): After you click this button, a window will open where you can select the new pickup location. Click Change to change the location or Cancel to go back.
  • Suspend Hold(s): If, for instance, you will be away when the hold will be available for you to collect, click this button and on the calendar select the start date and end date to specify dates between which you do not want to pick up a hold.
    Your name is temporarily removed from the hold queue and at the end of the suspension period your original place in the hold queue is restored.
    Click Suspend to suspend the hold or Cancel to go back. View of Suspend Holds calendars.
  • Cancel Hold Suspension: When you click this button, a window will open to confirm the cancellation. Click Yes to cancel the hold suspension or No to go back.

Group Holds

If you belong to a user group, the Group Holds section will display all the items that are currently on hold by all the members of your group.




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