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Need Help?

Got a question or need help with downloading eBooks? Want a librarian's search advantage to get the right stuff?
Use our personalised Book a Librarian or online Ask a Librarian services to get the help you need.
Updated: 27/08/2021 1:57 p.m.

Book a Librarian.

Book a Librarian

Schedule a free 1 hour, one-on-one session with a librarian at at a mutually agreed time in Whangarei Central Library for help with:

  • The Library catalogue - how to find an item, request and renew items, manage your library card account

  • Researching a topic using the Internet and our online resources

  • Setting up and using an email account

  • Internet basics and social media

  • Downloading eBooks, eMagazines and eAudiobooks from our library websites onto your device

  • Discovering new books and authors that match your interests.

This service is available Monday to Friday between 9 am and 5 pm.

To Book a Librarian

  • Send an email to
    - Your name
    - Daytime phone number
    - Preferred date and time
    - An outline of the help you require.

  • Phone us on 09 430 4206

  • Ask at the Information Desk next time you are visiting our libraries.

We will get back to you within 2 working days to confirm your booking.

Ask a Librarian

Ask us questions by filling out a simple online form and we will reply by email or if required, a phone call.

We provide brief answers to factual questions or suggest where you will find resources online or in the library that might help answer your queries in the following areas:

  • Family history research, particularly relating to relatives who lived in the Northland New Zealand area

  • General interest

  • School projects

  • Business and tertiary study

  • Help with your library card account

We provide this service from Monday to Friday, 9 am to 5 pm and we will answer your questions within 48 hours. Please allow longer over weekends and public holidays.



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